SAFRA Treats & Deals

Frequently Asked Questions

1. What is SAFRA Treats and Deals?
SAFRA Treats & Deals is an online portal where SAFRA members will be able to purchase discounted vouchers and other items without the hassle of queuing up at stores. You may select your preferred Collection Venue from six (6) SAFRA clubs during your online purchase.

2. How do I purchase on SAFRA Treats & Deals?
Please refer to the Buying Guide on how to make a purchase.

3. Is there an administrative fee for online purchases (also see pointers 8, 9, 13 & 14)?
There will be an administrative fee of $5.00 levied if:
• Item is still not collected after fifteen (15) days from date of purchase
• There is change of Collection Venue

4. What are the payment methods available?
There are 4 payment methods – Credit card & Debit card (Visa and MasterCard), MasterPass and eNets.

5. What is/are the payment method(s) available for purchase(s) at SAFRA clubs?
Presently, we accept only Nets payment at SAFRA clubs.

6. I will be disclosing my credit card number/online banking details. How safe is it?
All payment pages on SAFRA Treats & Deals portal (where you provide personal information) use SSL (Secure Socket Layer) encryption. This, by industry standards, is the most widely used security standard on the internet. SSL encrypts data transferred between you and the server and renders it unreadable to anyone who might intercept.

7. I wish to refund my purchased item(s). What is the procedure?
Unfortunately, we do not process any refund for item(s) purchased. SAFRA will not be responsible for the loss or damage of voucher(s) purchased on Treats and Deals. Lost, damaged or expired voucher(s) will not be replaced. No extension of expired vouchers is allowed.

8. I wish to change the Collection Venue. How should I go about changing it?
Kindly write in to mbactivity@safra.sg to be advised on this matter. Do note that an additional administrative fee of $5.00 is required for each change of Collection Venue. We require a period of about five (5) to seven (7) working days to process the transfer and will advise via email when item(s) is/are ready for collection.

9. Why am I not able to select certain SAFRA club(s) under the Collection Venue?
If you are unable to select your preferred SAFRA club, it would mean that there are no stocks available at the particular club.
You may:
- Select Collection Venue at the next available club
- Proceed to make a request for your purchases to be transferred to your preferred SAFRA club, where an administrative fee of $5.00 will be charged for change of Collection Venue and a period of about five (5) to seven (7) working days to process the transfer.

10. When can we start purchasing on SAFRA Treats & Deals?
Each deal has in place a timer and sale status. There is a countdown timer and also a status that reads ‘Coming Soon’. Once the deal is available for sale, status will be reflected as a shopping cart and you may proceed to purchase.

11. Why am I not able to find a certain sale on SAFRA Treats & Deals?
Status will be updated to either ‘Sold Out’ or ‘Deal Over’ if item(s) is/are sold out or when deal period is over. Deal will automatically be removed after a period of time.

12. Can I get my item(s) delivered instead of collecting at a SAFRA club?
No, we do not provide delivery or courier service.

13. Can I get someone to collect the purchased item(s) on my behalf
Yes, you can. The proxy will need to present the following documents during collection:
  - A clear photocopy of your NRIC^#
  - A clear photocopy of your valid SAFRA card
  - Clear print-out of receipt(s) for the purchase
  - Proxy’s original photo identification card
  - A signed copy of authorisation letter (this will be retained for tallying purpose). You may download a copy of the authorisation letter here.

^#For SAFRA DBS cardholders

14. What happens if I am still not able to collect my item(s) after fifteen (15) days from purchase?
Please kindly contact us at mbactivity@safra.sg as soon as possible, or arrange for a representative to collect on your behalf. Note that SAFRA will not be responsible for the loss or damage of any item(s) not collected within the stipulated collection period.

Additionally, an administrative fee of $5.00 will be levied per uncollected item for any collection arrangement made after stipulated collection period.

15. Why am I no longer able to purchase vouchers/items directly at SAFRA clubs?
In order to enhance convenience, members can now make purchases at the comfort of their own homes or on-the-go via the mSAFRA app.

16. What are the advantages of purchasing online from SAFRA Treats & Deals?
Besides greater convenience, members who are cardholders of SAFRA DBS Credit or Debit Card can enjoy additional rebates of up to 3%** on online purchase(s).
** Terms & conditions apply for cash rebates, please refer to www.dbs.com.sg/safra **

17. I forgot my username/password. How do I retrieve it?
To retrieve your password, simply click on ‘Forget Password’ on treats.safra.sg. Enter your Login ID and registered email address for your password to be sent to you via email.

18. I have made payment but why is it that I did not receive any receipt in my email?
Please check your Junk mail folder as your email security settings may have wrongly classified the email notification. You may also consider adding this email address to your list of safe senders – admintnd@safra.sg – to ensure that the email receipt arrives at your Inbox instead.

(For any enquiries, kindly email to mbactivity@safra.sg instead. Please DO NOT send to admintnd@safra.sg.)

Buying Guide

1. Please login with your mySAFRA Account username and password at the SAFRA Treats & Deals homepage. For new members, sign up for a mySAFRA Account here.

2. Alternatively, login via “Log In” at the top left corner at the other webpages of SAFRA Treats & Deals.

3. All active deals available for purchase will be shown on the homepage. The availability of stocks, as well as the validity of the deal will be stated.

4. Simply click ‘VIEW DEAL’ to proceed to the particular deal’s page.

5. Scroll down to read more about the sale item.

6. Ensure that you are logged in to proceed with the purchase. Before making a purchase, please note the following:
• Ensure that your account is eligible for the deal
o Example 1: MovieMax promotion is only valid for SAFRA members who have joined MovieMax Interest Group.
o Example 2: Bitez promotion is only valid for SAFRA members who have joined Bitez Interest Group.
• SAFRA members (not applicable to NSFs on free trial membership) are entitled to a limited purchase quantity per account as indicated in the terms and conditions of each respective deal.

7. Select Quantity and Collection Venue at any applicable SAFRA club before proceeding to ‘Add to Cart’.

8. You can also access the Shopping Cart from the red icon located at the top right corner of the webpage.

9. Ensure all details of the added sale items are correct. Ensure that your Name, Mobile and Email are correct.

10. Important Note: In order not to overwrite your contact particulars, please ensure that you have unchecked the checkbox.

11. Important Note: Please agree to all terms and conditions before proceeding.

12. Proceed to click on “MAKE PAYMENT” to complete purchase.

13. Select your mode of payment and enter the required details. Please do not click the ‘BACK’ or ‘CANCEL’ buttons or refresh the page at any time during the payment process as it will invalidate your transaction.

14. Upon successful transaction, you will receive an electronic receipt. Kindly print a copy for your personal reference and collection of purchase(s).

TERMS & CONDITIONS

Voucher Collection

• Please note that the collection is to be made within fifteen (15) days from your purchase date*. All SAFRA clubs are open 9am – 9pm daily except on the 1st and 2nd day of Chinese New Year.
• Please bring along your SAFRA card or NRIC^# for collection of your item(s) and verification purpose.
• If you are unable to collect in person, your proxy will need to present the following documents during collection for validation purposes:

  - A clear photocopy of your NRIC^#
  - A clear photocopy of your valid SAFRA card
  - Clear print-out of receipt(s) for the purchase
  - Proxy’s original photo identification card
  - A signed copy of Letter of Authorisation (this will be retained for tallying purpose). You may download a copy of the Letter of Authorisation here.

^#For SAFRA DBS cardholders

• There will be an administrative fee of $5.00 levied if:
  - *Item is still not collected after fifteen (15) days from date of purchase
  - There is change of Collection Venue

Refund/Change of Details

• Unfortunately, we will not be able to process any refund for the items purchased.
• Do note that an additional administrative fee of $5.00 is required for each change of Collection Venue. A period of about five (5) to seven (7) working days is required to process the transfer and an email will be sent when the item(s) is/are ready for collection. Kindly write in to mbactivity@safra.sg to be advised on this matter.
• SAFRA will not be responsible for the loss or damage of voucher(s) purchased on Treats and Deals. Lost, damaged or expired voucher(s) will not be replaced. No extension of expired vouchers is allowed.

Purchasing Eligibility

• By browsing, accessing, using and/or transacting on SAFRA’s Treats & Deals Website (the “Website”), you agree to be bound by all the terms and conditions set out herein and you acknowledge that any purchase made herein is subject to the said terms and conditions.
• By browsing, accessing, using and/or transacting on the Website, you agree to accept all responsibility for all activities occurring under your account and/or password.
• Without prejudice to the ability of any member to browse, access and/or to use the Website, no member may make any purchase online unless he is at least eighteen (18) years of age at the time of any such purchase. In the event that the member is below eighteen (18) years of age, he or she may only transact on the Website with authorisation and/or under the supervision from a parent or legal guardian who is also a member, and SAFRA shall not be responsible for any loss and/or damages suffered by any member as a result of a breach of the terms and conditions herein. SAFRA shall also not be liable and/or responsible for any loss and/or damages that may be suffered by any parent or legal guardian, whether a member or otherwise, as a result of a breach of the terms and conditions herein by any members below eighteen (18) years of age.
• For the avoidance of doubt, where any Dependent member below the age of eighteen (18) years shall make any purchase on the Website, the Principal member shall be deemed to have authorized and consented to him or her making such purchase, and the Principal member shall be fully liable for such purchases, as well as shall indemnify SAFRA in full against any claim, loss and damages which may be suffered by SAFRA as a result of or in connection with the said purchase by the aforementioned Dependent member.

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