1. What is SAFRA Treats and Deals?
SAFRA Treats & Deals is an online portal where SAFRA members will be able to purchase discounted vouchers and other items without the hassle of queuing up at stores.
You may select your preferred Collection Venue from six (6) SAFRA clubs during your online purchase.
2. How do I purchase on SAFRA Treats & Deals?
Please refer to the Buying Guide on how to make a purchase.
3. Is there an administrative fee for online purchases (also see pointers 8, 9, 13 & 14)?
There will be an administrative fee of $5.00 levied if:
• Item is still not collected after fifteen (15) days from date of purchase
• There is change of Collection Venue
4. What are the payment methods available?
There are 4 payment methods – Credit card & Debit card (Visa and MasterCard), MasterPass and eNets.
5. What is/are the payment method(s) available for purchase(s) at SAFRA clubs?
Presently, we accept only Nets payment at SAFRA clubs.
6. I will be disclosing my credit card number/online banking details. How safe is it?
All payment pages on SAFRA Treats & Deals portal (where you provide personal information) use SSL (Secure Socket Layer) encryption.
This, by industry standards, is the most widely used security standard on the internet.
SSL encrypts data transferred between you and the server and renders it unreadable to anyone who might intercept.
7. I wish to refund my purchased item(s). What is the procedure?
Unfortunately, we do not process any refund for item(s) purchased.
SAFRA will not be responsible for the loss or damage of voucher(s) purchased on Treats and Deals.
Lost, damaged or expired voucher(s) will not be replaced.
No extension of expired vouchers is allowed.
8. I wish to change the Collection Venue. How should I go about changing it?
Kindly write in to mbactivity@safra.sg to be advised on this matter.
Do note that an additional administrative fee of $5.00 is required for each change of Collection Venue.
We require a period of about five (5) to seven (7) working days to process the transfer and will advise via email when item(s) is/are ready for collection.
9. Why am I not able to select certain SAFRA club(s) under the Collection Venue?
If you are unable to select your preferred SAFRA club, it would mean that there are no stocks available at the particular club.
You may:
- Select Collection Venue at the next available club
- Proceed to make a request for your purchases to be transferred to your preferred SAFRA club, where an administrative fee of $5.00 will be charged for change of Collection Venue and a period of about five (5) to seven (7) working days to process the transfer.
10. When can we start purchasing on SAFRA Treats & Deals?
Each deal has in place a timer and sale status. There is a countdown timer and also a status that reads ‘Coming Soon’.
Once the deal is available for sale, status will be reflected as a shopping cart and you may proceed to purchase.
11. Why am I not able to find a certain sale on SAFRA Treats & Deals?
Status will be updated to either ‘Sold Out’ or ‘Deal Over’ if item(s) is/are sold out or when deal period is over.
Deal will automatically be removed after a period of time.
12. Can I get my item(s) delivered instead of collecting at a SAFRA club?
No, we do not provide delivery or courier service.
13. Can I get someone to collect the purchased item(s) on my behalf
Yes, you can. The proxy will need to present the following documents during collection:
- A clear photocopy of your NRIC#
- A clear photocopy of your valid SAFRA card
- Clear print-out of receipt(s) for the purchase
- Proxy’s original photo identification card
- A signed copy of authorisation letter (this will be retained for tallying purpose). You may download a copy of the authorisation letter here.
#For SAFRA DBS cardholders
14. What happens if I am still not able to collect my item(s) after fifteen (15) days from purchase?
Please kindly contact us at mbactivity@safra.sg as soon as possible, or arrange for a representative to collect on your behalf.
Note that SAFRA will not be responsible for the loss or damage of any item(s) not collected within the stipulated collection period.
Additionally, an administrative fee of $5.00 will be levied per uncollected item for any collection arrangement made after stipulated collection period.
15. Why am I no longer able to purchase vouchers/items directly at SAFRA clubs?
In order to enhance convenience, members can now make purchases at the comfort of their own homes or on-the-go via the mSAFRA app.
16. What are the advantages of purchasing online from SAFRA Treats & Deals?
Besides greater convenience, members who are cardholders of SAFRA DBS Credit or Debit Card can enjoy additional rebates of up to 3%** on online purchase(s).
** Terms & conditions apply for cash rebates, please refer to www.dbs.com.sg/safra **
17. I forgot my username/password. How do I retrieve it?
To retrieve your password, simply click on ‘Forget Password’ on treats.safra.sg.
Enter your Login ID and registered email address for your password to be sent to you via email.
18. I have made payment but why is it that I did not receive any receipt in my email?
Please check your Junk mail folder as your email security settings may have wrongly classified the email notification.
You may also consider adding this email address to your list of safe senders – admintnd@safra.sg – to ensure that the email receipt arrives at your Inbox instead.
(For any enquiries, kindly email to mbactivity@safra.sg instead.
Please DO NOT send to admintnd@safra.sg.)